Privacy Policy

1. Privacy Dedication & Lawful Processing

At SafeTradeGG, we process your personal data under strict compliance with privacy standards and regulations. We collect and process data strictly for the following lawful purposes:

Payment Processing: Executing checkouts and routing transfers via payment processors.
Fraud Prevention & KYC: Verifying user profiles and monitoring transactions to prevent escrow and card fraud.
Dispute Resolution: Evaluating seller-buyer disagreements using submitted media evidence.
Compliance: Satisfying tax, anti-money laundering (AML), and gateway compliance guidelines.
Security Monitoring & Support: Ensuring platform stability and providing user assistance.

2. Information We Collect

We collect only the information necessary to perform secure transaction settlement services:

Access Credentials: Digital asset credentials (access credentials, authentication credentials) are AES-256 encrypted at the database level and are made available only to the authorized buyer after successful payment verification.
Profile details: Email address, mobile phone number, display name, and country of residence.
Payout information: Configured payout method and payout details (bank credentials or verified UPI ID).
Technical Session details: IP address, browser User-Agent details, and cookie identifier tokens.

3. Cookies Usage Policy

We use cookies to maintain your login session and enhance security. The cookies utilized fall into the following classes:

Authentication Cookies: To keep you logged into your secure account profile.
Security Cookies: To mitigate Cross-Site Request Forgery (CSRF) and other session injection vectors.
Preference Cookies: To store your active user mode (Buyer or Seller portal dashboard settings).

4. Data Retention & Purging Limits

We store your information only for as long as required to fulfill legal and security requirements:

Active Transaction Data: Retained in active database logs until delivery completes.
Digital Asset Credentials: For maximum seller safety, access credentials are deleted and permanently purged from active storage 7 days after the transaction is successfully completed.
Dispute Evidence: Retained for 90 days after dispute resolution to handle gateway or bank inquiries.
Audit logs & Basic Financial details: Kept as required by accounting and Anti-Money Laundering (AML) regulations.

5. Third-Party Data Disclosures

We never sell your personal information. We disclose data only in the following scenarios:

With our payment processing gateway partner (Razorpay) to verify orders and trigger transfers.
With law enforcement or banking partners in the event of criminal chargeback claims, identity theft, or payment fraud.

1. Privacy Dedication & Lawful Processing

2. Information We Collect

3. Cookies Usage Policy

4. Data Retention & Purging Limits

5. Third-Party Data Disclosures

SafeTradeGG Support