Step-by-Step Resolution Process
From raising an issue to final payout or refund ruling.
Buyer Triggers Dispute
Phase 1If credentials do not work, email change is blocked, or the inventory does not match the trade listing, click "Raise Dispute" on your trade page before confirming completion or timer expiry.
Mutual Resolution Window (4 Hours)
Phase 2Both parties are connected in a private, encrypted dispute channel. The seller has 4 hours to rectify issues (e.g. providing the updated 2FA code or correct linked email). If unresolved, the system automatically escalates the case to our moderation team.
Evidence Submission
Phase 3To protect honest users, both buyer and seller upload raw, unedited proof inside the dispute panel:
Final Arbitrator Verdict (12–24 Hours)
Final VerdictOur senior trust & safety team reviews server logs, verification timestamps, and submitted evidence to issue a binding ruling:
Dispute Eligibility Rules
- Incorrect password or 2FA code provided in vault.
- Account is permanently banned, suspended, or locked.
- Major inventory/rank/skin discrepancy vs. listing.
- Seller pulled back account access via recovery email.
- Buyer changed their mind after confirming access.
- Dispute raised after 24h verification timer expired.
- Buyer lost account due to sharing with third parties.
- Submitting edited or falsified screenshots.
Need Help with an Ongoing Trade?
Our trust & safety team responds within 15–30 minutes during active transactions.